Vancouver Island Crisis Society - Crisis Line and Mobile Response

Mental Health - Adult & Senior

Provided by Island Health

Phone line is open 24/7. Text line is available from 6:00 PM - 10:00 PM, seven days a week. Same number is access point for mobile crisis response teams in Victoria, Southern Gulf Islands, Cowichan Valley, Nanaimo, Port Alberni, and Comox Valley.
Offers 24-hour crisis line service to Vancouver Island, the islands of the Georgia Strait, and the mainland communities between Powell River and Rivers Inlet, as defined by Island Health. It operates 365 days a year.

Crisis Text services provide non-judgemental emotional support via online SMS texting services, as well as community resource links. All crisis text conversations are confidential. Crisis Text primarily serves the Vancouver Island area.

Victoria/South Gulf Islands Integrated Mobile Crisis Response Team: The team is available every day of the year from 1:00 PM - 12:00 midnight. Provides service to people of all ages experiencing urgent/emergent mental health problems, often with related addiction issues.

Cowichan Valley Crisis Response Team: The team is available seven days a week from 8:30 AM - 6:00 PM. Evening crisis response is provided by Cowichan District Hospital. Provides emergency services aimed at the assessment and rapid stabilization of acute symptoms of mental illness and/or emotional distress.

Nanaimo Access/Crisis Services Mobile Response Team: The mobile community crisis response team is available Monday - Friday, 10 AM - 6:15 PM.

Port Alberni Community Response Team: Provides assessment and stabilization for clients experiencing an acute psychiatric emergency or mental health crisis. Available Monday - Friday, 8:30 AM - 4:00 PM. After hours and weekend crisis response provided by West Coast General Hospital Emergency Department.

Other regions Comox Valley: Crisis Intervention at St. Joseph's General Hospital Campbell River: Crisis Intervention at Campbell River & District General Hospital Mt. Waddington: Walk-in to the main office (Port Hardy, Port McNeill)

250-800-3806 (Crisis Text)

Toll Free: 1-888-494-3888 (Vancouver Island Crisis Line)

Website: http://www.vicrisis.ca/

Service is available in English.

Cost: No cost

Associated Programs/Services

Also offered by Island Health:

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Availability

Service area: Island Health Area

Service Types Provided
Ways to Access
  • After Hours Services
  • Provided by phone
  • Provided by text or chat

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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